PROVEN Robotics

Category: Customer Service

  • Entertainment Robots Market: Size and Industry Trends 

    Entertainment Robots Market: Size and Industry Trends 

    As we reach the pinnacle of human ingenuity and the demand and application for robotics overlap like never before, the entertainment robots market is surging toward unprecedented growth.

    With increasing technological advancements and a bustling global market for digital novelty and engaging entertainment options, robotics has finally stormed the grand stage of the entertainment industry. 

    One of the key market trends driving this growth is the integration of artificial intelligence (AI) and machine learning (ML) technologies, which dovetail to enhance the interactive and immersive experience.

    By learning, adapting, and responding to users’ behaviors, AI-powered robots can recognize facial expressions, gestures, and voice commands, enabling more natural interactions.

    Personalized. Powerful. Immersive.

    Another trend shaping the entertainment robots market is the increasing popularity of humanoid robots that resemble us in appearance and behavior, making them more relatable and appealing to people. 

    They can perform various tasks such as dancing, singing, storytelling, and playing musical instruments, providing a unique and captivating entertainment experience.

    With even greater personalization and customization options, significant growth opportunities in the entertainment robotics market are forecasted with increasing confidence. 

    Robotics companies are incorporating bespoke features, allowing users to tailor the robots’ appearance, voice, and behaviors according to their preferences. This not only enhances user engagement but also creates a sense of ownership and attachment to the robot.

    Adopting entertainment robots in theme parks, amusement parks, and entertainment venues is also driving tangible market growth. These robots entertain visitors, provide information, and enhance the overall experience. They can interact with visitors, perform shows, guide them through the park, and even take pictures with them.

    Entertainment robots market size and growth factors

    According to market reports, the Global Entertainment Robotics Market was valued at USD 11.22 billion in 2021 and is projected to reach USD 60.07 billion by 2029, at a CAGR of 23.33% during the forecast period. 

    This growth can be attributed to continuous technological advancements and increasing demand for interactive entertainment, but let’s take a closer look at the factors driving them.

    Rising Consumer Demand for Cutting-Edge Experiences

    Consumer demand for robotics and AI-driven entertainment products is skyrocketing, igniting a revolution of excitement among people of all ages. 

    From enchanting toys to lovable companions and mesmerizing performers, these entertainment robots are capturing hearts and imaginations. They offer a glimpse into a world where magic and technology seamlessly blend to create unforgettable moments.

    From Toys to Transformative Applications

    Yet, the influence of entertainment robots extends far beyond traditional toys and gaming. They are rapidly finding their way into groundbreaking applications that enrich the lives of individuals in extraordinary ways as the entertainment robots market continues to grow.

    Educational robots empower children with immersive learning experiences, therapy robots provide solace and support for individuals with special needs, and performance robots are becoming the stars of the show at entertainment venues around the world.

    Riding the Wave of Rising Disposable Incomes

    As incomes rise globally, consumers are embracing newfound financial empowerment. With increasing disposable incomes, people are now seeking out high-tech toys, immersive experiences, and cutting-edge robots that deliver unparalleled entertainment. 

    The demand for these extraordinary experiences is fueling a revolution in the entertainment industry, with entertainment robots at the forefront of this bold new frontier.

    Collaboration for Unprecedented Innovation

    The power of collaboration knows no bounds when it comes to entertainment robotics. A new breed of innovative entertainment robots is emerging by bringing together robotics companies, entertainment studios, and technology firms, and this synergy is having a profound impact on the entertainment robots market.

    These mesmerizing creations blur the lines between physical toys, digital games, and interactive experiences, transporting users into a realm where the boundaries of imagination are shattered, and new possibilities become realities.

    Entertainment Robots in Theme Parks and Attractions

    Theme parks, amusement parks, and entertainment venues have always been a haven for creating unforgettable memories. Now, they are taking it to the next level by embracing entertainment robots as the stars of the show. 

    From awe-inspiring performers to charming greeters and knowledgeable guides, these robots add a touch of wonder and excitement to every visitor’s experience and account for more and more for the entertainment robots market flourishing. 

    Transforming Social Interactions

    In an era where customer satisfaction and engagement hold the key to success, social robots have emerged as game-changers. These robots, designed to interact with humans in social settings such as hotels, malls, and events, elevate customer experiences. 

    With their ability to engage, entertain, and leave a lasting impression, social robots are redefining the meaning of exceptional service and paving the way for a new wave of personalized interactions.

    The Rise of Entertainment Robots in Emerging Markets

    The global wave of innovation is sweeping across emerging markets, spearheaded by powerhouse regions such as China, Japan, and South Korea, where these regions are witnessing a rapid surge in the entertainment robots market.

    Fueled by a perfect storm of technological innovation, rising consumer demand, and governmental support for development, these remarkable robots are captivating people’s imaginations across nations, transcending barriers and bringing joy to millions.

    Personalized and Immersive Entertainment Experiences

    One size does not fit all when it comes to entertainment robots. The allure lies in their personalized and customized ability to suit individual preferences and personalities. 

    Consumers seek out these unique and immersive experiences, relishing the opportunity to shape their entertainment journeys. Through customization and personalization options, entertainment robots are transforming the concept of joy as we know it.

    The AI and IoT Revolution in Entertainment Robotics

    Artificial intelligence and the Internet of Things are revolutionizing entertainment robotics, breathing life into their metallic forms with the seamless integration of AI and IoT technologies, unlocking a world of advanced features.

    These range from voice recognition to natural language processing and cloud connectivity, all use cases that have driven interest from a host of industries in the entertainment robots market. By harnessing these capabilities, entertainment robots are elevating their functionality, adapting to user preferences, and delivering extraordinary experiences that were once reserved only for our wildest dreams.

    Who are the major players in building AI-powered humanoid robots that are growing the market?

    • UBTech Robotics: UBTech Robotics makes humanoid robots for various applications. It was founded in 2012, and its flagship products include WalkerX, Cruz, and AimBot. The robots from UBTech have been used in a fantastic range of applications, from 2016 when they amazed the world with a Guinness World Record for the most number of dancing robots together to assist medical workers worldwide in response to the COVID-19 pandemic.

    • Macco Robotics: This technology company designs inventive solutions for the food, beverage, and hospitality industries. Macco has three different robots designed for hotels, restaurants, and parks, including Kime, Cart, and DBot.

    • Promobot: Develops humanoid robots for human or customer-related service delivery. These can be adopted to perform security functions or provide customer services while integrating into current digital-based business systems.
    • Hanson Robotics: A Hong Kong-based company, Hanson Robotics, made machines that, over the years, included Professor Einstein, Albert Hubo, and Sophia, the world’s first-ever citizen robot. The kind of material used at Hanson Robotics is patented, and it is so close to real human skin that the machines there actually look, speak, and act like humans. Hanson has made significant contributions to the entertainment robots market with their innovative approach and continues to drive the industry forward.
    • Tesla: Tesla, which has led the charge to electric mobility and clean energy generation, also intends to build humanoid robots powered by Tesla’s autopilot AI, computers, cameras, and batteries.
    • Shadow Robot Company: Based in London, they create machines and systems humans need. They make advanced and exacting robotics that, through at least 20 degrees of freedom, can perform complicated, sometimes delicate research and risky tasks.

    • Boston Dynamics: Boston Dynamics is known to be among the companies that produce highly mobile robots, for example, Atlas, that can traverse through complicated terrain tracks and perform diversified tasks.
    • Qihan Technology: Qihan Technology designs and develops a wide range of digital products, from manufacturing commercial robots such as the Sanbot Elf to a wheeled humanoid robot using AI and links with cloud-based systems to perform different tasks.
    • Intuitive Robots: A French firm that designs custom applications dedicated to humanoid robots. It creates robots that have intuitive capacities for interaction with human beings.

    Create more memorable experiences with the excitement of entertainment robot solutions from an industry leader

    At PROVEN Robotics, we pride ourselves on being a leading partner to entertainment companies that want to take the next step in their journey of creating the most immersive and memorable experiences. With our dedication to cutting-edge solutions, we offer robots and Robots-as-a-Service that promise creative problem-solving capabilities to GCC entertainment companies. With the addition of our PRoMS platform, we offer total operational control that brings the very best out of our extensive catalog of humanoid friends. In a world where interactive and immersive entertaining experiences are becoming more and more crucial to the success of companies that rely on their ability to provide unique attractions, we are thrilled to be part of this exciting era of entertainment robotics. Ask us about shaping a magical experience where entertainment and technology will blend to create moments that will always be remembered. 

  • Delivery Robots: How Do They Work and Perform Tasks?

    Delivery Robots: How Do They Work and Perform Tasks?

     Introduction

    Delivery robots have been gaining widespread attention in recent years, with some predicting that they will revolutionize the delivery industry. These robots are designed to autonomously transport goods from a central location to their final destination. They are equipped with various sensors and navigational tools that enable them to safely navigate through obstacles and traffic.

    Definition and purpose of delivery robots

    Delivery robots come in many different shapes and sizes, but they all serve a similar purpose: transporting goods from one location to another. These robots are typically equipped with mapping software and GPS technology that allows them to navigate their surroundings. They are also fitted with cameras and sensors that help them detect and avoid obstacles, such as pedestrians or other vehicles.

    The purpose of delivery robots is to provide a more efficient and cost-effective means of transporting goods. They can navigate through traffic and reach their destinations much faster than traditional delivery methods. Additionally, they can operate 24/7 without the need for breaks or rest, making them an ideal solution for businesses with high delivery demands.

    The benefits of using delivery robots for businesses and consumers

    Delivery robots offer several benefits for both businesses and consumers. They redefine business logistics by providing a cost-effective solution, minimizing operating expenses, and optimizing delivery operations. Beyond financial benefits, these robots significantly enhance customer satisfaction through swift and reliable deliveries, fostering loyalty in an ever-evolving technological landscape. Embracing delivery robots isn’t just about efficiency; it’s a strategic move to satisfy customers and cultivate lasting loyalty in the competitive food industry.

    For consumers, delivery robots provide a more convenient and fast delivery solution. They can receive their packages at any time of the day or night, without having to wait for a delivery person. Additionally, delivery robots are environmentally friendly and can help reduce traffic congestion and air pollution.

    Embrace delivery robots for faster, safer, and smarter delivery!

    How do delivery robots work?

    Delivery robots have become increasingly popular in recent years as an efficient and cost-effective way to transport goods. These robots utilize advanced navigation systems to safely and autonomously transport items from one location to another.

    GPS and Mapping

    Delivery robots are equipped with GPS and mapping software that enables them to navigate their surroundings with precision. They can accurately locate their destination and determine the most efficient path to get there. This allows for faster and more efficient delivery times.

    Obstacle Avoidance

    To avoid obstacles such as pedestrians or other vehicles, delivery robots are fitted with cameras and sensors. These sensors detect obstacles and enable the robot to navigate around them safely. This advanced obstacle avoidance system ensures that the robot can safely deliver items to their intended destination without interruption or delay.

    Autonomous Movement

    Sensor Fusion Technology

    Delivery robots are fitted with a range of sensors such as cameras, ultrasonic, and LiDAR sensors. These sensors work together using sensor fusion technology to provide information about the environment around the robot. This enables the robot to accurately detect obstacles, navigate around them or stop if necessary. Sensor fusion technology ensures that the robot can operate safely in different environments.

    Machine Learning Algorithms

    Delivery robots use machine learning algorithms to learn from the data gathered from their sensors and the environment. These algorithms enable the robot to make decisions on how to navigate around obstacles and safely reach its destination. The robot’s experience is stored in memory, allowing it to adapt to changes in the environment and improve its performance over time.

    Payload Management

    One crucial aspect of delivery robots is their payload management. We will find out how they manage the packages they carry.

    Secure Package Handling

    Delivery robots are designed to handle packages securely during transportation. The robots are equipped with advanced grips and clamps that can hold the packages firmly in place. This ensures that the packages do not move, open up or fall during the transportation process.

    Weight Distribution

    Delivery robots use advanced weight distribution techniques to ensure that the packages are evenly distributed. This helps to maintain the robot’s stability during transportation, especially when carrying heavier loads. Additionally, an uneven load distribution can affect the robot’s navigation capabilities, hindering safe delivery.

    Upgrade your delivery with the efficiency of robotic precision!

    Communication Systems

    User Interaction

    Delivery robots often make use of user interaction systems that involve buttons, touch screens, and even voice prompts. These systems are implemented to offer customers more convenient and secure ways of making delivery requests and receiving packages.

    Network Connectivity

    Delivery robots can connect to various networks, including the internet and cellular networks. This allows businesses to remotely command the robots and send packages’ delivery information. It also helps robots navigate effectively and safely, even in unfamiliar territories.

    Safety Protocols

    Delivery robots need to operate safely as they interact with pedestrians and traverse through different traffic conditions. It’s impressive to know how safety protocols implemented in delivery robots increase the safety of people and property involved.

    Pedestrian and Traffic Interaction

    Delivery robots have a range of sensors that enable them to detect unexpected obstacles on their path. The sensors help identifying pedestrians, vehicles, and other objects and adjust the robot’s route to avoid them. The robots also move at slow speeds and stop when necessary, making the interaction with pedestrians and other road users less risky and safer.

    Emergency Protocols

    Moreover, in cases of emergencies, delivery robots are designed with various protocols to prevent potential harm. These include the ability to stop or shut down the robot immediately and notify designated responders. In the unlikely event of a system failure or malfunction, the robots are expected to activate emergency signals for quick intervention. These protocols aim to minimize damage and risk of injury to people and assets.

    Harness the power of robotics to enhance your restaurant delivery services and exceed customer expectations. Find out how KettyBot and BellaBot can help!

    Remote Monitoring and Control

    Delivery robots require a well-coordinated system for remote monitoring and control for successful operations. This system involves centralized monitoring and remote intervention measures to ensure timely response and prevent any potential risks.

    Centralized Monitoring

    Centralized monitoring involves continuous tracking and data collection of the delivery robots’ operations. This is done by a team of experienced operators who use a range of tools to track the robots’ location, speed, battery life, and other key parameters. The operators can quickly identify any issues or concerns while the robots are in operation, enabling them to respond promptly.

    Remote Intervention

    Remote intervention measures allow operators to take control of the delivery robots remotely in case of any issues or emergency situations. This includes the ability to stop or redirect the robots’ course to avoid potential hazards. The remote intervention system also allows operators to communicate with pedestrians or road users to provide assistance or guidance.

    Remote monitoring and control measures ensure delivery robots’ safe operations by allowing operators to intervene and prevent any potential risks. This system contributes to the successful implementation and deployment of delivery robots, ensuring timely deliveries, reducing costs, and increasing efficiency.

    Battery Management

    Efficient Energy Consumption

    In the domain of battery management, delivery robots are outfitted with highly efficient systems and sophisticated battery management algorithms. These technologies work in tandem to meticulously optimize the robot’s range, ensuring it can cover substantial distances on a single charge. The emphasis on efficient energy consumption not only extends the operational duration of the robot but also minimizes downtime for recharging. This strategic approach to battery management enhances the overall productivity of delivery fleets, allowing for seamless and uninterrupted service while navigating urban landscapes with varying delivery demands.

    Automated Charging Stations

    Advanced delivery robots showcase an impressive feature of automated charging stations. This innovation empowers robots to autonomously identify and navigate to designated charging points when their battery levels dip, ensuring a seamless and uninterrupted operation. This intelligent capability not only enhances the efficiency of the entire delivery process but also significantly reduces the need for manual intervention. By seamlessly integrating into the workflow, these robots exemplify a level of autonomy that contributes to a reliable and sustainable approach in meeting the dynamic energy demands of urban delivery environments.

    Future of Delivery Robots

    The future of delivery robots holds exciting prospects, envisioning a landscape where these autonomous marvels seamlessly integrate into our daily lives. Anticipate advanced AI capabilities, enabling robots to navigate more complex environments and enhance adaptability. Continuous improvements in battery technology will extend operating ranges, making robots more versatile for diverse delivery needs. Collaborations between tech companies and businesses may pave the way for standardized robotics platforms, fostering widespread adoption. Additionally, advancements in communication technologies could enhance real-time monitoring and control, ensuring a more efficient and responsive delivery ecosystem. As we embrace the future, the evolution of delivery robots promises to redefine convenience, efficiency, and sustainability in the realm of logistics.

    Conclusion

    Embracing the potential impact of delivery robots holds promise not only for businesses but for society as a whole. Beyond the immediate benefits of cost reduction and efficiency improvement, these autonomous marvels can usher in a transformative era. Businesses stand to gain not only in terms of streamlined operations but also through the creation of new job opportunities as this technology evolves. The prospect of enhanced customer satisfaction further reinforces the positive trajectory. As we navigate the future, the integration of delivery robots has the potential not just to optimize logistics but to reshape the economic and societal landscape, offering a glimpse into a more interconnected and efficient future.

    Delivery robots redefine convenience, revolutionizing the way goods reach our doorstep by combining efficiency and automation, promising a future where timely deliveries become the ordinary. Embrace delivery robots to optimize efficiency and delight your customers!

  • How Do Delivery Robots Know Where to Go?

    How Do Delivery Robots Know Where to Go?

    1. Introduction:

    In recent years, the surge in demand for efficient last-mile delivery has propelled delivery robots into the spotlight. Urban landscapes are witnessing a transformative shift as these autonomous couriers gain popularity, offering a glimpse into the future of logistics. Now, the pressing question on everyone’s mind is, “How do delivery robots know where to go?” This article dives into the fascinating world of robotic navigation, unraveling the mystery behind their autonomous journeys and exploring the intricate technology that guides them through bustling streets – all without the aid of human drivers. Join us on this exploration into the heart of delivery robot intelligence, where the answer to “how do delivery robots know where to go” unfolds through a blend of cutting-edge technology and precision mapping.

    Unveiling the Role of GPS and Tailored Maps in Autonomous Navigation

    In the intricate dance of autonomous navigation, the coordination of GPS technology and custom-crafted digital maps takes center stage, answering the question: How do delivery robots know where to go?

    Pinpoint Precision with GPS:

    Embedded within the core of a delivery robot’s navigation system is the indispensable Global Positioning System (GPS). This technology serves as the guiding beacon, allowing these autonomous marvels to precisely pinpoint their location. In the dynamic realm of last-mile deliveries, GPS not only provides a real-time snapshot of the robot’s position but also acts as the digital compass, steering it through the intricacies of route planning. Seamlessly blending accuracy with adaptability, GPS ensures that delivery robots are always on the right track, delivering efficiency to your doorstep.

    Crafting the Future with Digital Maps:

    As we peer into the world of autonomous delivery, the evolution of digital maps emerges as a critical component in answering how delivery robots know where to go. These aren’t your average maps; they are meticulously tailored for the unique needs of robotic navigation. Every nook, cranny, and obstacle is intricately mapped out, creating a virtual blueprint that guides the robot through the labyrinth of hotels and hospitals. These digital cartographies aren’t just maps; they are the silent orchestrators, harmonizing with GPS to choreograph a flawless dance of delivery through the urban landscape.

    How Do Delivery Robots Know Where to Go? Unveiling the Power of Sensor Fusion

    Delivery robots rely on a sophisticated choreography known as sensor fusion. This dynamic interplay of technology is the secret sauce behind their ability to seamlessly navigate, all while ensuring the safety of both pedestrians and the precious cargo they carry.

    LiDAR, Cameras, and Radars in Obstacle Detection

    At the forefront of this technological ballet are LiDAR, cameras, and radars—innovations that serve as the robot’s keen eyes and ears. LiDAR, with its laser-based technology, maps the surroundings in three dimensions, creating a detailed picture of the environment. Cameras capture the visual landscape, while radars provide insights into the movement of objects. Together, this sensor trio forms an impenetrable shield, allowing the robot to detect obstacles in real-time.

    Elaboration on Interpreting Sensor Data for Navigating Around Obstacles

    Once the sensors have captured a wealth of data, the real magic begins in the interpretation phase. The delivery robot becomes a digital detective, analyzing the incoming information to make split-second decisions. It interprets the data to identify pedestrians, vehicles, or any potential impediments in its path. This cognitive prowess enables the robot to navigate around obstacles with remarkable precision, ensuring a safe and efficient journey to its destination.

    Visual Representation: Image of a Delivery Robot Equipped with Various Sensors

    To truly grasp the marvel of sensor fusion, envision a delivery robot adorned with an array of sensors, resembling a high-tech sentinel on a mission. The visual representation showcases the fusion of LiDAR, cameras, and radars, illustrating the robot’s ability to perceive its surroundings comprehensively. This visual feast reinforces the symbiotic relationship between cutting-edge technology and the seamless navigation capabilities that define the future of last-mile deliveries.

    Unveiling the Power of Real-time Adaptability

    In the fast-paced world of autonomous delivery, the navigation prowess of robots goes beyond mere static planning. These robotic marvels are equipped with the capability to receive real-time updates, ensuring they adapt dynamically to the ever-changing urban landscape.

    Real-time Updates on Traffic, Weather, and Construction: Navigating with Precision

    Imagine delivery robots as digital commuters, constantly in tune with the pulse of the city. By leveraging real-time updates on traffic conditions, weather forecasts, and ongoing construction activities, these autonomous entities optimize their routes for efficiency. Whether it’s avoiding congested roads during rush hours or circumventing construction zones, the ability to adapt in real-time ensures that the delivery process remains seamless and timely.

    Learning from Experience: Elevating Navigation Through Adaptive Intelligence

    Beyond the immediate demands of traffic and weather, some delivery robots boast a unique capability – the power to learn from experience. In the realm of autonomous navigation, learning is a continuous process. These robots, through advanced algorithms, analyze past routes, encounters, and challenges. With each delivery completed, they accumulate knowledge, fine-tuning their navigation skills over time. This adaptive intelligence not only enhances efficiency but also lays the groundwork for the future evolution of autonomous deliveries.

    Elevating Hospitality with Delivery Robots: A Case Study in Modernizing Hotel Services

    In our pursuit of redefining hospitality, hotel chain implemented an innovative solution by introducing delivery robots into our operational framework. With a focus on optimizing room service, concierge assistance, and amenities delivery, these robots seamlessly navigate our hotel spaces, enhancing efficiency and guest satisfaction. By deploying robotic assistants for in-room dining and agile concierge services, hotel significantly reduced delivery times, providing guests with a novel and streamlined experience. Moreover, our larger delivery robots effortlessly handle amenities transportation, allowing dedicated staff to redirect their attention to personalized guest interactions. This case study underscores the transformative impact of integrating robotics into our daily operations, ensuring a harmonious blend of technological innovation and unparalleled guest service.

     A Recap of How Delivery Robots Know Where to Go

    In delving into the intricacies of how delivery robots navigate, it becomes evident that their precision is a result of a multi-faceted approach. The symbiotic integration of GPS technology, digital maps tailored for robotic navigation, and a sophisticated sensor array ensures these autonomous marvels traverse the urban landscape with unmatched efficiency. As we recap the key points, the synergy between real-time updates on traffic, weather, and construction, coupled with the ability to learn and adapt from experience, paints a comprehensive picture of their dynamic navigation capabilities. This cohesive strategy not only ensures timely and accurate deliveries but also lays the foundation for the exciting future of robot delivery.

    Looking to the Future: Navigating Tomorrow’s Horizons

    As we peer into the future of robot delivery, the trajectory is poised for remarkable advancements in navigation technology. The constant evolution of machine learning algorithms and the integration of artificial intelligence are set to propel delivery robots into new frontiers of efficiency and adaptability. Envision a landscape where these autonomous entities seamlessly navigate through intricate urban environments, employing predictive analytics to optimize routes even before real-time updates unfold. The potential for enhanced connectivity, collaboration with smart city infrastructures, and the refinement of sensor technologies holds the promise of a delivery ecosystem that is not only responsive but anticipatory. In this ever-evolving narrative of “how do delivery robots know where to go,” the conclusion is not an endpoint but a gateway to a future where precision and innovation coalesce to redefine the very essence of last-mile logistics. As we bid farewell to this exploration, the journey into the horizon of robot delivery technology invites us to witness the unfolding chapters of an era where efficiency, intelligence, and convenience converge in a seamless dance across city streets.

    -Ready to revolutionize your hospitality or healthcare delivery services? Look no further than Proven Robotics—the trusted pioneers in robotics solutions. Elevate your guest experience in hotels or ensure swift and secure medical deliveries in hospitals with our cutting-edge delivery robots. Our innovative technology, backed by a proven track record, guarantees efficiency, precision, and a touch of futuristic sophistication. Contact us today to explore how our bespoke delivery robots can seamlessly integrate into your operations, offering unparalleled convenience and efficiency.

  • How a Robot Concierge Transforms the Front Desk Experience

    How a Robot Concierge Transforms the Front Desk Experience

    Are you tired of waiting in long lines at the front desk of hotels? Imagine having a friendly and knowledgeable companion in the lobby, ready to answer your questions, assist with reservations, or even engage in light-hearted conversations. Well, wait no more! The future of hotel hospitality has arrived with the introduction of the robot concierge. The concept of using robots as a concierge is not new; in 2016, Hilton and IBM introduced Connie, the resident robot concierge at the luxurious McLean Hotel in Virginia, named after the visionary founder of Hilton. Connie has redefined what it means to have a personalized and seamless stay at a hotel. Since then, many hotels have taken the same route by deploying robot assistants to assist guests with the customer service process and improve guests’ experience in the hospitality sector.

    What we will cover:

    Hospitality robots and robot concierge

    As we dive deeper into the digital age, automation, and self-service have become integral components of the modern customer experience. Among the groundbreaking technology trends transforming the hospitality industry, robots have emerged as prominent stars on the stage. Their integration is revolutionizing how we interact with hotels and enhancing how guests experience their stay.

    Typically, a guest check-in process lasts about 8 minutes, leading to extended queues and a tense atmosphere. This significantly affects your reception team’s capacity to handle tasks beyond administrative management, making it a crucial aspect to address.

    A robot concierge is an advanced technological tool designed to enhance guests’ front desk experience. It is a robotic device that can perform various tasks such as check-ins, check-outs, providing valuable information about the hotel amenities, and even answering basic questions about the local area.

    Efficiency and speed

    One of the significant advantages of having a robot concierge is the improved efficiency and speed it brings to the front desk operations. Instead of waiting in long lines for a staff member to assist you, the robot concierge can handle multiple check-ins simultaneously, reducing the waiting time for guests.

    Additionally, the robot is equipped with advanced artificial intelligence algorithms that help it learn from each interaction and improve its performance over time. This means that the more guests it serves, the better it handles various tasks, resulting in even quicker and more accurate service.

    Round-the-clock availability

    Another significant benefit of having a robot concierge is its 24/7 availability. Unlike human staff who need to take breaks and rest, the robot concierge is always ready to assist guests no matter the time of day. This ensures that guests can check in or get information whenever they want without being limited by the availability of front desk staff.

    Multilingual capabilities

    In today’s globalized world, hotels often cater to guests from diverse countries and cultural backgrounds. Communication can be challenging if the guests and staff speak a different language. However, the robot concierge is programmed to understand and speak multiple languages, making it an ideal solution for language barriers at the front desk.

    Whether you are a business traveler trying to check in after a long flight or a tourist seeking information about local attractions, the robot assistants can communicate with you in your preferred language, ensuring a seamless and efficient experience.

    Personalized assistance

    Contrary to popular belief, the robot concierge is not just a cold and impersonal machine. It is designed to provide personalized assistance to guests based on their preferences and needs. By collecting and analyzing data about guests’ past stays and preferences, the robot assistant can offer tailored suggestions and recommendations to enhance their experience.

    Whether suggesting the best restaurant in town based on their favorite cuisine or recommending nearby activities based on their interests, the robot concierge aims to provide a more personalized and customized stay for every guest.

    Enhanced guest security

    In addition to its primary role at the front desk, the robot concierge also enhances guest security during their stay. The robot can identify and authenticate guests with state-of-the-art facial recognition technology, ensuring that only authorized individuals have access to guest rooms and hotel amenities.

    This advanced security feature not only provides peace of mind to guests but also helps hotel management monitor and track the movement of guests within the hotel premises, further enhancing overall security measures.

    Robots for hotels: What does the future hold?

    In summary, introducing a robot concierge revolutionizes the hotel front desk experience. From its efficiency and speed to its 24/7 availability, multilingual capabilities, personalized assistance, and enhanced guest security, the robot concierge offers a wide range of benefits that significantly improve the overall guest experience.

    With the increasing adoption of technology in the hospitality industry, it is only a matter of time before robot concierges become a common sight in hotels worldwide. So, next time you check in at a hotel, don’t be surprised if a friendly robot warmly greets you at the front desk!

    Are you waiting for a similar solution for your industry?

    Your quest should end since you’re already on our page. How? PROVEN Robotics has robots like Pepper, who can perfectly fit as a robot concierge. Recently, we have integrated ChatGPT with our social humanoid robot Pepper to enhance its natural conversational flow, making it ideal for engaging with visitors. Want to know more? Book a demo with us or visit our robot lab in Riyadh.

  • How Robots are Changing the Face of Customer Service

    How Robots are Changing the Face of Customer Service

    In Star Wars, C-3PO, a protocol droid serving on the Galactic War’s frontline, took the audience in awe with his ability to speak multiple languages and cross-cultural etiquette. This depiction of a robot assistant may be fictional, but it is not far-fetched from real-life robots in customer service that perform similar frontline duties.

    For instance, Robots like Pepper, the humanoid robot, are being utilized to transform and elevate the guest experience in the hospitality sector, banks, government sector, and more. Some people may think that they have not interacted with a service robot. Still, they most likely have seen one in the customer care kiosk or at least encountered a robot as an airport concierge- thanks to the growing adoption of cutting-edge technologies in customer-centric roles. During the pandemic, the rise of self-centric kiosks was at the front and center of customer service trenches. As the pandemic fears have subsided, service kiosks are still around, and robots will dominate customer service. In this blog post, we’ll explore the various ways that robots are revolutionizing customer service and the benefits they bring to both businesses and customers alike. Read on 

    Benefits of robots in the Workplace

    The advantages of service robots are evident. They eliminate the risk of airborne virus transmission and are not susceptible to burnout due to long working hours. These robots hold immense potential for cost reduction, enhanced efficiency, and the automation of mundane tasks. Except for occasional glitches or software updates, they can work tirelessly round the clock, ensuring that the front desk of hotels or car rental services is consistently manned for the convenience of customers without requiring sick leave, holidays, or time off.

    Robots are designed to resemble humans to a point

    Customers often expect an interpersonal rapport and prefer to receive service with a smile. Is it possible for service robots to satisfy customers?

    Customer service robots that look like humans and connect with customers on an emotional level can satisfy customers’ needs. A study published in the 2021 Journal of Applied Psychology revealed what 194 guests felt about the first robot staff in a Japanese hotel and their satisfaction with the stay. At check-in, half of the guests were given instructions anthropomorphizing the hotel robots – to imagine them as thinking and feeling beings – and the other half were not. Although both groups interacted with the same service robots, the ones who humanized the robots had greater satisfaction than the other group. This was due to perceiving the service robots as emotional beings. Even customers were more forgiving of the service failures of robots they perceived as humans because humans are bound to make mistakes. Such that customers could view failures with human-like robots with more empathy.

    The above study clarified that looking like a human is not enough; customers want an emotional connection. Pepper, the customer service robot capable of understanding basic human emotions and looking like a human, can quickly build an emotional bond when placed at the service kiosks and accurately serve the purpose.

    Robots are created for use, not just a mere attraction

    Functionality is the most crucial component of interactions between humans and robots and has the most considerable influence on customer satisfaction. People frequently believe that using robots in service roles will result in effective and error-free performance. However, bugs and user errors can frustrate the experience, as with any technology. However, most service robots are designed to replace mundane tasks to improve efficiency and reduce costs.


    The novelty of customer service robot technologies will eventually fade as they become more widely used and integrated into daily life. It’s critical to combine leveraging robots’ advantages with keeping in touch with humans in order to secure their long-term success in customer service. 

    Robots are adapted to tasks and customer base

    Are robots a perfect fit for the service industry or your organization? Industries that rely on personalized client services, which heavily depend on building rapport, trust, and problem-solving, may be better for using service robots. Instead, service sectors that involve more standardized and automated processes are better suited for robot integration, such as cash register transactions and hotel check-in services.

    However, it’s also essential to consider the characteristics of the customer base. For a successful interaction with a robot, customers must possess the confidence and the willingness to engage with automated systems. While hotels have witnessed significant success with concierge robots, high-end clientele might hesitate to invite a robot into their hotel room to deliver additional towels, as they may prefer the personal touch of interacting with a human staff member.

    Robots are introduced to work in harmony with their human counterparts, not replacement

    Introducing robots into customer service roles can evoke a sense of relief and a feeling of threat among human employees. Placing robots at the forefront of customer service can alleviate the burden of repetitive tasks and minimize mistreatment towards customers. However, human coworkers may harbor skepticism regarding the effectiveness of robots or harbor concerns that they are too capable and may replace their jobs. However, there is currently no reason to be fearful or apprehensive.

    So, how are robots used in the service industry? Human employees are necessary to supervise client interactions with robots providing customer service. They must be there to assist clients as needed throughout robot interactions. Make sure to make your consumers work and take away the choice for human services to avoid becoming like the self-checkout lane at the grocery store. In a nutshell, the most effective service team consists of employees and robots.

    Final thoughts

    There might be unexpected benefits beyond customer service interactions of service robots, as this emerging technology is still in its infancy. Technology that integrates robots should not be added as a novelty but to provide value to customers and support employees – maintaining a balance between automation and human interaction.

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  • Discover 7 Incredible Functions of temi Personal Robot

    Discover 7 Incredible Functions of temi Personal Robot

    temi, the latest advancement in the landscape of social or personal robots, is a cutting-edge technology designed to make your life easier and more enjoyable. With its advanced technology, it can serve as your personal assistant, entertainment hub, and communication tool in one sleek and intuitive package. Whether you need help with daily tasks, provide help for senior citizens and combat their loneliness, want to stay connected with loved ones, or simply want to enjoy your favorite media, temi is here to help.

    In this blog, we will explore the many features and capabilities of the temi robot, as well as its potential applications in various settings, such as homes, offices, and healthcare facilities. We will also provide tips and tricks for getting the most out of your temi and updates on the latest developments in robot technology like PRoMS. Whether you are interested in investing in this robot or just intrigued about the world of robotics, this blog is for you. So, sit back, relax, and let temi take care of the rest.

    Who is temi?

    temi is a self-navigating robot designed to be cost-effective, innovative, and efficient. Reinstating its title of the “personal robot,” temi can take photographs, order services, run applications, and perform many other tasks that can help make daily life more convenient. It has a sturdy body equipped with a 10.1″ HD LCD screen, a 13 MP high-resolution camera, and a capacity to carry a load of up to 3 kilograms.

    What can you do with the personal robot temi?

    This intelligent robot delivers limitless possibilities and can perform some incredible tasks. Here is what it can do.

    1.     Worried about a senior adult who lives alone? Get them a temi

    Living alone can become increasingly challenging as we age, and it’s especially tough for senior adults who may have difficulty with mobility or communicating with loved ones. But what if there was a solution that could make life easier and more enjoyable?
    Enter temi, the personal robot revolutionizing how we think about aging. With its advanced technology and intuitive design, it is the perfect companion for senior adults living alone. Whether you need help with daily tasks, want to stay connected with loved ones, or need a friendly face to chat with, temi has got you covered.
    But temi isn’t just any robot – it was specifically designed with seniors in mind. Founder Yossi Wolf was inspired to create temi after watching his grandmother struggle to serve tea. Now, with temi by their side, seniors can enjoy newfound independence and freedom.
    With temi’s responsive voice commands and interactive features, seniors can easily connect with family and friends from the comfort of their own homes. And with its sturdy build quality, temi can even serve as a mobility aid, helping seniors stand up and move around with ease.
    If you’re a senior adult living alone or know someone who could use extra help, consider adding it to your household. With its unbeatable combination of technology and compassion, temi is the perfect companion for any stage of life.

    2.     Find your recipes while you’re busy cooking

    Sometimes we all have difficulty finding a recipe in the kitchen while cooking. temi can give you a hand when you fall short by finding some sumptuous recipes from the Internet and presenting all the ingredients and instructions to you in seconds. Using your voice command feature, you can easily command and control whatever you need, and everything will be at your fingertips.

    3.     A moving multimedia stations

    temi is more than just a robot – it’s your all-in-one entertainment hub. With its Alexa integration and impressive 10″ screen, it is the perfect device for all your media consumption needs. But what truly sets temi apart is its mobility – thanks to its wheels, it’s like having a walking media station right in your home!
    Whether binge-watching your favorite show or catching up on the latest news, temi is there for you. And with a battery life of up to eight hours and connectivity options including Wi-Fi, LTE, and Bluetooth, you can stay connected no matter where you are in the house.
    As you move from room to room, ask temi to play your favorite songs, show you the latest headlines, or even tune in to your favorite TV show. With temi by your side, the possibilities for entertainment are endless.

    4.     Deliver things to your station

    Unlike other personal robots, temi can seamlessly maneuver around the home, thanks to their autonomous navigation. It can also detect any object and respond dynamically to avoid obstacles in its path, making it a perfect choice for a house. temi also features a tray that supports Qi wireless charging and can carry small items like plates, cups, and bowls.
    Kids and adults can order temi to deliver things while they are busy watching a match or enjoying family time without worrying about it tripping over.

    5.     Foster interactive learning to kids

    temi is also a brilliant interactive learning tool! With its wide range of apps, parents can use temi to teach their children new languages and concepts through exciting and engaging games. And for those who want to connect with their loved ones, temi makes visiting grandparents and exploring the world easy.
    But the fun doesn’t stop there – with temi’s open platform for app developers, the possibilities for interactive learning are endless. From educational apps to games, temi can help both kids and elderly adults living at home to learn and grow in a fun and engaging way.
    So, whether you’re looking for a new way to entertain your children or want to explore new learning opportunities yourself, temi has got you covered. With its innovative technology and limitless potential, temi is the ultimate learning companion for all ages.

    6.     Keep your home safe

    With its advanced technology and intuitive design, temi is the ultimate home security companion. So, whether you’re worried about intruders, fire, or other potential hazards, temi can be your savior.
    It is equipped with a high-resolution camera and can be programmed to monitor your home while you’re away. This feature is handy for keeping an eye on children or pets while you’re at work or running errands. It can be integrated with other smart home devices, such as door locks, lights, and thermostats. This means you can control your home’s security systems from a single device. temi can be programmed to sound an alarm or send notifications to your smartphone if it detects unusual activity or motion.
    Additionally, it lets you access your home security systems from anywhere worldwide, giving you peace of mind while you’re away.

    7.     temi as a sales assistant

    Whether running a small boutique at home or a large retail chain, temi has your back. temi can be programmed to provide personalized product recommendations based on a customer’s interests and preferences. This can help increase sales by suggesting items the customer may not have considered otherwise.
    Furthermore, with its high-resolution screen and advanced technology, temi can provide customers with interactive product demos. This can help them better understand the features and benefits of the product and make more informed purchase decisions.

    Want to increase temi’s efficiency? Get PRoMS

    Have you already owned a temi? You can double its efficiency by subscribing to PRoMS, PROVEN Robotics Management System. temi is a programmable Android-based robot, and PRoMS will allow you to create handy applications for temi by harnessing its key and unique features. It is a no-code platform, and building applications is as easy as using your smartphone through drag and drop interface.

    You can visit our Riyadh robot lab for hands-on experience on temi.

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  • How PROVEN Robotics’ robots uplifted the Visitor Management for a renowned client

    How PROVEN Robotics’ robots uplifted the Visitor Management for a renowned client

    The practice of receiving, handling, and keeping an eye on visitors at workplaces or other facilities is known as visitor management. The degree to which a visitor management solution is complex will primarily depend on the safety standards of the business. While it may be sufficient for some organizations to gather a visitor’s name, others may need badges, legal documents, employee escorts, etc. Gone are those old-fashioned versions of visitor management solutions when the visitors were compulsorily required to write down their names, entry times, or the person they wanted to meet on the sign-in sheet, or a paper usually kept at the front desk or on a clipboard. At some point, a new sign-in sheet emerges on the clipboard to record the following visitors after the previous one is filed away or trashed.

    With the advancement of innovations, several visitor management technologies have been introduced that are transforming businesses- one of them is using robots. In this use case, we will discuss how robots from PROVEN Robotics facilitated the visitor management practice for one of our renowned clients and helped them surpass the daily challenges to a great extent. To maintain confidentiality, we choose not to disclose the client’s name; however, we will share deep insights into the robots we implemented and how they added value to the facility. 

    Challenges 

    First thing first. No business wants to appear outdated, especially when it comes to technology. You want to demonstrate to the world, your clients, potential employees, and job candidates that you are on the cutting edge of innovation. 

    When the client asked us to enhance the visitor management facility, they wanted to eliminate interruptions for better productivity. According to research from the University of California, Irvine, a typical office worker is interrupted once every 11 minutes. The average office worker would not even reach optimal performance on a task after one interruption before they were interrupted again. No company can afford to have its staff operating at a 20% disadvantage in today’s competitive business environment.

    The requirement to have someone at the front desk all the time is another productivity pitfall. A traditional receptionist’s role has expanded beyond just checking in visitors or answering calls at the front desk. By reducing the time-consuming and mundane tasks, the company can use the person in more complex tasks that require human intervention. 

    Solutions 

    Imagine a robot greeting you at the front desk instead of a human who also answers your basic queries smoothly. In recent years, robotics has reached a new level of versatility through the enhancement of sensors, motion control, and machine learning. By fusing computers, sensors, and mechanical effectors, AI has significantly benefited customers in several ways.

    To give a rich visitor experience, we have decided to implement our highly effective assistant robots Pepper and temi, along with a hybrid Robot Management System (PRoMS) that allows our customers to manage, update, and create their own day-to-day functions on robots based on our market-driven use cases and applications.

    Robots used

    Pepper, Social Robot

    Key Features

    Pepper is a social humanoid robot equipped with many useful features, capable of recognizing faces and basic human emotions. This social robot can be a great addition to the team as a welcome assistant, information guide, and receptionist to elevate the customers’ experience by entertaining them at the front desk. Pepper’s key features include 

    • Native chatbot
    • Camera
    • Mic
    • Speakers
    • Human detection and interaction
    • Native Room database
    • Google cloud connectivity (Firebase)
    • Google Maps
    • QR reader/generator
    • Sending SMS/Emails
    • Multiple language interfaces (Arabic / English)
    • Online CMS integration

    temi, Personal Robot

    Key Features

    Armed with autonomous navigation, temi enhances human-robot interaction features and can be repurposed in industries ranging from hospitals to security firms. From reception assistant, customer care, sales promotion, marketing assistant, way-finder, and parking guide to helping in taking photographs or videos, temi can do multiple hats.  temi key features include

    • Autonomous navigation
    • 360 depth perception
    • Dynamic path planning
    • Human face tracking
    • Video call & control
    • Powerful sound system
    • QHD 10” touch display

    Robot management system 

    We also provide a robot management system known as PRoMS. It is a no-code platform that caters to your business needs with a range of critical features intended to assure robot optimization, usability, and higher function efficiency. PRoMS allows organizations to create applications for robots by harnessing their key and unique features. In short, PRoMS + Pepper/temi will maximize their functional efficiency.

    How can Pepper help?

    Implementing Pepper in the reception area has benefitted the client in two ways. Pepper is a proactive robot which means it can initiate a conversation. Second, it can quickly respond to basic questions when a visitor approaches him.

    Proactive modeResponsive mode
    Greeting visitors and controlling wait times more effectively, minimizing reception congestionGuest approaches Pepper and asks a question
    Pepper asks the guest, ‘How can I help you today?’ or any other questions the clients want to addPepper requests the guest to choose from the following options:
    – Show direction
    – Meet an employee
    – Have a drink
    – Sign in to a meeting
    Guest chooses the service by voice or through the tabletPepper guides the guest accordingly once they pick an option

    How can temi help? 

    Implementing temi in the facility has enhanced the customers’ experience, especially when maneuvering through the building or if they need information regarding directions. 

    • Send the direction through an email or SMS
    • Physical guidance is done through temi, which will accompany the guest with navigation to the place inside the facility
    • Provide suggestions for building landmarks in the robot screen

    Additional ways they can assist

    Both Pepper and Temi can also help clients in various ways, such as by giving them information on the employees, conducting an unbiased survey, or reading ID cards. 

    Results

    The implementation resulted in a number of benefits; saving the cost of a full-time receptionist and allowing the employees to take on more critical tasks. It also cuts down the need to hire additional staff when one member goes on vacation or takes sick leave because robots can perform tirelessly throughout the day. Most importantly, it enhanced the visitors’ overall experience and increased visitor footfall and retention. Robots also provide real-time analytics to develop visitors’ insight, helping the client increase service effectiveness.  Robot-as-a-Service is another service provided by PROVEN Robotics that enables you to try out our robots before hiring them full-time. Request a free consultation to learn more.

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  • An analysis of the use of humanoid robots in the government sector

    An analysis of the use of humanoid robots in the government sector

    The public sector is undoubtedly one of the supporting pillars of any functioning and thriving economy. Working in the public sector can be challenging since the stakes are much higher, and every task should be performed without any mistakes. Each public sector hosts and caters to several hundred citizens or residents daily and is comparatively busier, making the job even more intricate. During the pandemic, the public sector was confronted with more significant obstacles compared to the private sector. It was when the necessity for countermeasures to protect consumers and minimize human interaction became more pressing than ever.

    The advancement of robotics and automation has made it possible for hundreds of robots to work in dozens of nations worldwide, doing what people have done for the longest: conversing with the public and improving lives. Pepper, an intelligent humanoid robot, is set to gain significant traction in the public sector in Dubai, France, and Germany by sending information, improving data collection, and entertaining you. In the article, we will highlight some use cases of Pepper as a helping hand in the government sectors and the advantages of implementing it in the government periphery.

    Pepper in action: Public sectors across the globe

    The Digital Coach is a robot that imparts more traffic-related knowledge to both novice and veteran drivers.

    Dubai: Dubai Road and Transport Authority implemented Pepper to train their drivers. Using Pepper’s magnificent AI base, interactive training sessions were held to train 600 drivers for 3 months before Dubai Expo 2020. Pepper assisted in improving training deliverables and driver skill development by overcoming the difficulty of teaching a large number of bus drivers in one go, ultimately contributing to obtaining the ISO 21001: 2018 certification in the public transport sector.

    Dubai Electricity & Water Authority (DEWA) deployed Pepper humanoid robot under the name of Rammas to reduce the number of visits. Between January 2017 and the middle of June 2020, Pepper responded to around 3.6 million inquiries, helping DEWA successfully achieve its goal of going paperless. It has already done so in 82% of its activities.

    Pepper x Neom Bay Airport – Softbank europ

    Saudi Arabia: NEOM Bay Airport wanted to implement a technology that can interact with passengers and help with all everyday inquiries, aiming for the best possible customer experience in the most effective way. A 50% increase in passenger satisfaction was reported after Pepper was hired to answer repetitive questions from passengers.

    A humanoid robot Pepper wearing a face mask greets Tokyo Gov. Yuriko Koike at the lobby of a hotel for the new coronavirus COVID-19 patients with mild symptoms during a media preview in Tokyo Friday, May 1, 2020. Eugene Hoshiko, AP

    Japan: Pepper significantly assisted the Tokyo government during the COVID-19 outbreak. Along with spreading happiness among isolated patients, Pepper welcomed guests and educated visitors about the virus in a quarantined hotel established for mildly ill coronavirus patients to free up beds at hospitals overcrowded with more severe cases.

    Pepper Mitigating Anxiety During the Vaccination Process in Germany – Softbank Europ

    Germany: Pepper made it possible for the Wuppertal Vaccination Center in Germany to conduct vaccination without any hazard by proactively welcoming patients and assisting in overcoming their anxiety before the process. It also collected meaningful customer feedback to make the process further seamless in the future.

    Humanoid robots in the government industry: Benefits

    Automation trends are boosting the use of robotics in the government sector for several reasons. Let’s look at the significant benefits listed below.

    Create an unforgettable experience

    There is a stark difference between the private and public sectors – the former deals with customers, and the latter caters to the citizens. Citizens tend to expect more from their government, and keeping them satisfied may reflect on the nation’s economy and other aspects. That’s why governments across the world strive to create experiences that leave a lasting impression on their constituents. Small changes can have a significant impact, like people learning crucial information about a specific subject from a social humanoid robot while waiting in a government building. Pepper enhances offerings and establishes itself as a valuable resource for public services by assuring proactive involvement and superior digital services.

    Optimize administrative tasks

    Repetitive tasks frequently take longer than necessary, squandering a lot of time for human staff on more strategic tasks that require their intervention. Pepper can optimize public sector administrative tasks by handling all repetitive jobs, including consultation, online administrative services, on-demand report production, concierge & ticketing.

    Collect constructive and unbiased feedback

    Although collecting feedback is now an essential element of every government facility’s daily operation, doing it consistently can be challenging, leading to erroneous information. Pepper’s humanoid shape and proactive personality make it easy to collect thorough and unbiased feedback from individuals. The information gathered can help the public institution provide better services and make informed decisions.

    Efficient queue management

    In today’s fast-paced schedule, waiting in a long queue is often a turn-off for most people. Pepper makes it possible to calculate overall footfall and conversion rates, among many other indicators. The information gathered can comprehend citizen demands, identify fresh prospects for citizen welfare, and effectively allocate employees. As a result, a public sector facility can make plans with certainty and use the data to uncover previously hidden insights.

    Final thoughts

    Like many other industries, governments are tasked with labor-intensive, repetitive tasks that form the foundation of their operations. As a result, public sectors increasingly adopt various technologies for their operations as they realize the advantages – one of them is using robots. Humanoid robots boost public acceptability and optimize usage to cut back on unnecessary costs through their distinctive and optimized user experiences. Pepper is a potent omnichannel touchpoint that gives each user of public services a unique but comprehensive view by catering to their individual needs.

    Get assistance from a humanoid robot at your disposal. Book a demo with PROVEN Robotics.

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  • Is robotics a viable solution for the banking and finance sector?

    Is robotics a viable solution for the banking and finance sector?

    In the twenty-first century, ongoing technological development has become crucial to human survival; the field is thriving and never-ending. Every issue has a technological solution because of our innate urge to solve problems. The banking sector has also taken a paradigm shift in this technological revolution. Today’s financial institutions are paving the way for the adoption of cutting-edge technology that will revolutionize and streamline the banking process. Due to their alluring appearances and social tendencies, humanoid robots are helping financial institutions do routine work while freeing people to concentrate on more crucial jobs.

    To deepen the emotional connection with your consumers and rethink the BSFI service delivery paradigm and client journey, Pepper and Nao provide an immersive experience at your institution. This article will highlight the role and benefits of robotics in banking along with some of the most common applications of robotics in finance and accounting. Hop on.

    The role of robotics in finance

    Considering the role that banking plays in the economy, technological advancements in the sector are becoming increasingly crucial. Recent advances in international banking trends have included robotics in their software arsenal, which has been implemented by many BFI sectors globally.

    Another significant aspect of robotics in this sector is automated systems that can answer complex customer queries. This is the next major shift in banking, ushering in a new era of self-service banking. Due to sophisticated technology and the results it produces in terms of cost and turnaround time, it is becoming more prominent on a global scale.

    Advantages of robots in banking

    The benefits of robotics evolution are multi-layered. The advantages of technology in the banking sector include:

    Revamp customer service

    Robots can generate more sales opportunities by triggering the customers’ curiosity and be a perfect tool for promoting your services and products.

    Optimize mundane administrative tasks

    It is possible to automate repetitive tasks by using robots, thus allowing your employees to concentrate on more personalized and complex tasks.

    Assemble comprehensive data

    Data is crucial to thriving in every business in the modern era. Robots can collect comprehensive data to produce customer insight for service effectiveness.

    Elevate customers’ loyalty

    Robots can increase and retain customer loyalty with enduring, personalized, and consistently enhanced services.

    Increase sales opportunity

    By implementing robots, it is possible to enhance client offers at global and granular levels. As a result, clients will be engaged and assisted in investing in new products in a timely and effective manner, ultimately resulting in increased sales.

    Robotics in banking operations: Most useful applications

    The adoption of robotics allows for more flexibility in managing workloads. Robots can don multiple applications in the banking and finance sector. Below is a list of typical use cases of Proven Robotics’ humanoid robots NAO and Pepper for the BFSI sector.

    As a receptionist and greetings assistant

    For enduring engagement and a greater probability of customer retention, our humanoid robots guarantee excellent customer service and a high-quality greeting to your customers when clients implement them at the front desk.

    As an information guide

    Pepper & NAO enhance communication by supplying pertinent information to the customers. Robots familiarize visitors with your facility to strengthen engagement while ensuring a well-guided tour.

    As a sales assistant

    The upsell and cross-sell capabilities at Pepper & NAO enable you to increase sales, from product consultation to personalized recommendations.

    As a brand ambassador

    For accurate and consistent presentations at business events or marketing campaigns across all branches, you can rely on Pepper and NAO. Our humanoid robots can always communicate your brand’s message to your customers in the best possible way.

    As a digital service provider

    By integrating several services like click and collect, payment, and queue management, Pepper and NAO boost customer lifetime value, customer engagement, and conversion rates in the banking and finance sector.

    As a feedback collector

    Customer feedback is one of the most valuable aspects of the BFSI industry. By regularly gathering client feedback and providing priceless added-value insights, you can impact innovations and modifications in your products and services through the implementation of robots.

    As a survey conductor

    Robots can deploy interactive customer satisfaction surveys, track the outcomes in real-time, and use the information to inform future service improvements.

    As a retail trainer

    Our robots serve as a compelling medium for in-game advertising and financial education by leveraging their enriched interactions and taking advantage of verbal exchange supported by whole body language.

    The bottom line

    Since the robotics sector is so heterogeneous, it is challenging to forecast its future. However, by now, everyone understands that robotization is inevitable. Every year science develops, and research does not stand still. Consequently, as robotics technology evolves, its application in this sector will also expand. Therefore, it is safe to assume that robots are a viable solution for banking and finance, given their reassurance of refined and extended customer satisfaction, operational digitization reducing cyber risks, and transaction transparency for improved customer relations.

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  • Robots are expanding in customer service. Why?

    Robots are expanding in customer service. Why?

    Value creation is a continuous process in any business. The importance of designing new experiences and improving existing functions is more pertinent to client-facing sectors. Business strategies often revolve around the “Customer is King” concept. To ensure that businesses retain old patrons and enroll new ones, advances should be made on strategic and technological fronts. The introduction of robots into customer service is changing the dynamics of brand-client relations and opening up fresh avenues for generating revenue. In fact, the robot-human relationship has evolved immensely to give way to groundbreaking technologies and sales techniques.

    Robots of Yesterday and Today

    The initiation of robotics technology in customer service probably started when automated digital call recordings and voice messages were introduced to the old, robust telephone system. What seemed like a technological miracle then has now become a mere starting point to the robotics revolution. Today, the variation of robotics in client-facing verticals is creating ripples that will be felt across industries for years to come.

    The top three priorities for businesses often include quality products, profit generation, and enhanced client satisfaction. The trick is to know that all three of these factors are interdependent. While it is impossible to achieve customer satisfaction without high-quality products, client interaction plays a critical role too.

    The robots of yesterday were designed to substitute human interaction. However, evolution led to the realization that robot-based customer interaction does not need to be devoid of humans. Instead, it should advance levels of human intelligence by combining it with intelligent technologies. So, how have organizations turned the game by including robots in customer service? Take a look!

    Robots in Customer Service: Today and Tomorrow

    The primary reason behind integrating autonomous, automated technologies in customer service verticals is the USP of being available for clients 24×7. Client-facing roles and departments were largely dependent on human intervention until recently, and it caused several challenges in logistics, practicality, and revenue. Adding robotics technology as a limb to this business vertical can help streamline processes and bring uniformity in the quality of service offered.

    • Time and Money: Time and money are the most significant motivating factors, not just for businesses but also for clients. Having a robot take over a client-facing role ensures that quick solutions can be delivered. This, in turn, results in lesser call-handling time, more satisfied clients, and better revenue potential.
    • Versatility is key: Another advantage of this integration is the array of tasks that a single robot can be designed to perform. Not only can they attend calls, but they extract and verify data, guide customers through physical stores, take care of billing, and much more. Instead of having human intervention at every step of the process, firms now deploy robots with human-cum-computer intelligence.
    • Efficacy: The only way to do a job is the right way, and robots are designed to do that. The alliance of robotics and customer-facing roles ensures that tasks are performed effectively and concisely. Processes can now be conducted without causing errors which often translates to lesser risks and losses.
    • Data and Market Analysis: The ability of robots to retrieve data, collate it into meaningful information, and produce critical insights makes them perfect in this business vertical. In order to deliver high-quality service and products, it is essential to gain an almost perfect understanding of your user and client base.

    The future of robotics technologies in customer service is set for a newfound experience and expansion. The perfect example of robotics in client-facing roles can be seen in the hospitality package offered by Proven Robotics in Saudi Arabia and Dubai. The robots Pepper, Temi, Double 3, and Pudubot will be provided to restaurants and hotels as part of our “Contactless Hospitality Package,” helping the hospitality sector revamp operations despite a roadblock (read pandemic). Restaurants and hotel chains will now be able to buy or rent robots integrated with our robotics solutions on a month-to-month basis. With the help of this hospitality package, Proven Robotics aims to advance the impression of advanced technologies in customer-facing sectors while allowing human efforts to be directed towards more time and cost-sensitive operations.

    The age-old question has always been whether robots can replace humans. Proven Robotics is here to ensure and exhibit that the key to unlocking the potential of robots is by integrating them both into one business model.

    Watch this space for insightful, tech-rich blogs!

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