Banking Use Cases

Corporate Reception Solution

Industry: Corporate
Service: Reception
Used Robot: Pepper, temi

Process Description

Deployment of robot in the banking sector with PRoMS to handle administrative tasks such as welcoming and booking appointments, credit card application, and bank account status details. The easy touch screen allows users to navigate seamlessly through their banking portal or marketing materials.

Benefit

PROVEN Robotics solutions for Banking:

• Meet and Greet clients in a friendly manner with face recognition
• Showing Direction.
• Providing information about the Bank/services.
• FAQs and topics search
• Mask Detection
• Integration with the Bank backend system
• Queuing function integrated with the Bank’s system
• Answer questions about the Bank’s services through chatbot integration • Measure customer satisfaction through questionnaires by Voice and through the Tablet
• Enable the customer to record voice complaints and send them to the customer care department.

Solution

With Pepper and temi welcoming clients at the bank, it elevates long queues, handling repetitive tasks and offering speedy responses to frequently asked questions. They can also collect important information to help clients process bank-related queries such as opening an account or credit/ loan status. Implementing Pepper/temi improves the customer journey, loyalty, and overall experience.

See how Pepper works.

See how temi works.

Get in touch

Robotics can emulate life, make redundant tasks a thing of the past and reinvent the future; Proven Robotics helps make all of this a reality.