Effective Date: 07-12-2023
Thank you for shopping with Proven Robotics! We want to ensure that you have a satisfying experience with our products and services. Please review our refund policy carefully.
1. Refund Eligibility:
To be eligible for a refund, the purchased item must be unused, in its original packaging, and in the same condition as received.
Refunds are only applicable within 3 working days from the date of purchase.
2. Non-Refundable Items:
Certain items are non-refundable, including Software and Services.
Digital products or services that have been downloaded or used are also non-refundable.
3. Refund Process:
To initiate a refund, please contact our customer support team at hello@provenrobotics.ai within the eligible refund period.
Provide your order number, a detailed explanation of the reason for the refund, and any supporting documentation or images.
4. Inspection and Approval:
Once your request is received, our team will inspect the item and assess its eligibility for a refund.
We reserve the right to refuse a refund if the item is not in its original condition or does not meet our refund criteria.
5. Refund Methods:
Refunds will be issued in the original form of payment used for the purchase.
If the original payment method is no longer valid, an alternative method may be used.
6. Processing Time:
Please allow 3 business days for the refund to be processed after approval.
The processing time may vary depending on your financial institution.
7. Shipping Costs:
Shipping costs are non-refundable.
If you received free shipping on your original order, the cost of shipping will be deducted from your refund.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
We will provide instructions for returning the item and offer a replacement or refund.
9. Changes to Refund Policy:
Proven Robotics reserves the right to update or modify this refund policy at any time without prior notice.
Please check our website for the most current version of our refund policy.
If you have any questions or concerns regarding our refund policy, please contact us at: hello@provenrobotics.ai.
